Product Refunds & Returns Policy
In most cases we are shipping works of art and or fragile items, so please:
We want to avoid unnecessary shipping charges.
Ask additional questions if you are not sure about a particular item.
Additional pictures are available to be sent via email upon request.
- Non-glass items also have a have a 10% restocking fee.
- Glass items over $1,000 will have a 20% restocking fee.
- All other lesser cost glass items will have a 10% restocking fee.
Time Limit for Returns:
- Our return policy time-limit is 14 days from date of purchase.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- NOTE: MUST ALSO BE IN THE ORIGINAL PACKAGING.
Products Exempt from Being Returned:
- Gift Cards
- Downloadable software products
- Some health and personal care items
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Perishable goods such as cigars, herbs, food, flowers, newspapers, or magazines
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
How to Complete a Return:
We require you to notify us of your intent to return, and provide a receipt or proof of purchase.
NOTE: Please do not send your purchase back to any of the original product manufacturers.
Our Handling of Returns:
- Once your return is received and inspected…
- We will notify you via email that we have received your returned item.
- We will also notify you of the approval or rejection of your refund request.
- If your return is approved, then a refund will be processed back to the credit card or original method of payment.
- Note: Full receipt, inspection, and processing of returned and payment refund usually takes 3 to 5 days to complete.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first double-check your bank account.
Next contact your bank. There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Returns with Product Exchange (if applicable)
- We only replace items if they are defective or damaged.
- Returns with option to exchange for the same or similar items are also an option.
- If you need to exchange it for the same item, send us an email at email@example.com,
- Then send your item back to to: 409 West Ehringhaus St., Elizabeth City, NC, 27909, United States.
Products Received as Gifts:
- If the item purchased was marked as a gift and shipped directly to you…
- Then you will receive a gift credit for the same value as the product returned.
- Once the returned item is received and approved for return, a gift certificate will be mailed to you.
NOTE: If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, then we can only send a refund to the original purchaser (gift giver) and they will of course find out about your return.
- To return your product, you should mail your product to:
- 409 West Ehringhaus St., Elizabeth City, NC, 27909, United States.
- You will be responsible for paying for your own shipping costs for returning your item.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping any item back to us, you must provide us with a tracking number and purchase your own shipping insurance.
- Original shipping costs for products are non-refundable, and if you receive an exchange product, the cost of return shipping will be deducted from your refund.
- We do not and cannot guarantee that we will receive your returned item, as we are not personally responsible for shipping companies and delivery problems.